In such unexpected cases the order moves to Conflict Order → Problem state.

When all the inventories for order are made available, the order moves to New state. 

Yes, we are also fetching it, in case there will be an issue, we need to see if the data that we received from the marketplace is invalid. 

In instances where you need to cancel an order, just navigate to the New orders tab and click the cancel option, then once you click cancel, add the reason ...

Yes, the file transfer protocol (FTP) update runs on a daily basis, the trigger time is usually at 7:30 AM Philippine Standard Time.

We try to maintain it in real time within a few minutes but it could also depend on several factors such as the number of SKUs per  location, etc. 

Yes, all the  locations for the same brands are synched at the same time, and then a consolidated list goes to the marketplaces. 

Yes, as soon as the inventory is pushed from JDA to Omnirio Platform, we push it to Shopify immediately. 

No. Updates happens real-time whenever there are changes in stock level activities such as:  ● JDA synch into Omnirio,  ● manual stock update in Omnirio, ...

Yes, to check the logs for JDA to Omnirio sync, log-in to your Omnirio Platform and navigate to the SKU that you want to check the updates logs for and then...